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  Pointe du Bout - capitainerie Marina - 97229 Les Trois Ilets - Martinique
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FAQ

 FAQ

 

MAKING RESERVATIONS

- How to book a trip ?
You can register by clicking the tab ‘’reservez en ligne » at the bottom of each description of our excursions

- How far in advance should I book ?
In all cases reservations must be made as soon as possible. A minimun of 7days is recommended, during the peak season mid-december mid-may  this period can be extended to 20 days.

- From what age can we participate to the excursions ?
There is no age limit for catamaran trips (free for 0-2 years old child).
For 4X4 trips we recommend a minimum age of 8 years.

- How can I pay ?
You pay only online a deposit of 20 euros per adult and 10 euros per child. This payment is via paypal secure site.
Once your reservation made a confirmation email will be send with the balance amount to be paid ( these rates are fixed)
The balance must be paid at our office in the morning of the excursion by Credit cards, Cash, Cheque

- Are there any « no indication » to participate to our excursions ?
All our tours are made with safety rules

 

SCHEDULES AND MEETING POINT

- Where is the meeting point for our excursions ?
All our excursions are from our office located at the marina la Pointe du Bout in Trois Ilets

- What are the schedules of meeting for our different excursions ?
North Day Tour in catamaran : 8am
Combined 4X4/Catamaran : 7.50am
North Day Tour in 4X4 :7.50am
 ½ Day Tour in the South in catamaran         - the morning 8am

                                                                 -the afternoon 1.30pm

 

MEALS

-I am vegetarian, do you have special meal ?
For catamaran excursion we could propose you a vegetarian meal.
For 4X4 excursion, meals are made in restaurant. Please inform us  in the morning of the excursion.

 

 BATHING/SWIMMING

- The excursion can be done if we can not swim ?
Of course.You’re not in any case have to go in the water if you don’t want to.
However, if you want to enjoy the sea, do not hesitate to report it to our crew who can provide you life jacket, floating stick, life buoy.

- Can we bring our snorkeling equipment ?
Yes of course. However, if you don’t have, you will find snorkeling equipment on board.

 

THE DOLPHINS

- Are we sure to see the dolphings thoughout the North Day Tour ?
We are lucky to observe the dolphins in their natural environment. They are wild animals whose presence is not guaranted 100%. However we have chance to see them 95% of our tours (345days/year).

The fact of not seeing  dolphins represents not a cause for a refund

 

 

 

- Is it a time to observe the dolphins ?
No. They are presents on our shores throughout the year. But they are rarer in the birth period ( end-november-beginning-december)

- Can we touch or swim with the dolphins ?
No for health and safety reasons .
Further more Kata mambo is a signatory to the Observation and Protection Charter of Marine Mammals present on the coast of Martinique. Our crew  has been formed to approach and observe the marine animals.

 

WEATHER

- In case of bad weather, what’s happened ?
 Only the skipper takes the decision for maintaining the excursion.

*In case of cancellation due to bad weather from the traveller no money will be refunded

 


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