FAQ
Booking
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How do I book an excursion?
You can sign up by clicking the “Book online” tab at the bottom of each description of our excursions.
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How far in advance should we book?
A minimum of 7 days’ advance notice is recommended. During the high season (from late December to early May), this notice period may need to be extended to 20 days.
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From what age can one participate in the excursions?
There are no age restrictions for our excursions (full-day or half-day); all our catamarans are family-friendly.
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How can I pay?
You only pay a deposit online (€30 per adult and €15 per
child). Payment is made via the secure Stripe website.
Once your booking has been confirmed, you will receive a confirmation email
showing the balance due (Prices cannot be changed).
The balance must be paid at our agency on the morning of the excursion by credit card,
cheque, cash or holiday vouchers.
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Are there any contraindications for taking part in our excursions?
There are no restrictions regarding weight, height, age, or pregnancy. Currently, our boats are not wheelchair accessible.
Times & Meeting Point
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Where is the meeting point for our excursions?
All our excursions depart from our agency located at the Pointe du Bout marina, in the town of Trois-Ilets. Google Maps GPS coordinates: https://goo.gl/maps/dHxEgQnXJyL2
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What are the meeting times for the different excursions?
Full-day North Caribbean catamaran trip: 7:45 am. Half-day catamaran trips: -morning: 7:30 am -afternoon: 1:15 pm
Meals
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Do you offer a special meal for vegans?
For the catamaran excursion, we can offer you a vegan meal.
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Do you offer children's meals?
No, there is no children’s menu; children can choose chicken or fish.
Bathing
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Can we go on the catamaran excursions if we don’t know how to swim?
Of course. First of all, you are under no obligation whatsoever to go into the water if you do not wish to.
However, if you would like to enjoy the sea even if you cannot swim, please let a member of our crew know. They can provide you with life jackets, pool noodles or buoyancy rings.
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Can we bring our own snorkeling equipment (masks, snorkels, etc.)?
Yes, absolutely. For health and safety reasons, and since the Covid crisis, we no longer provide snorkeling equipment.
Dolphins
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Can we be sure to see dolphins during the North Caribbean catamaran excursion?
We are fortunate to be able to observe dolphins in their natural environment. They are wild animals, so sightings cannot be guaranteed 100%. However, we are lucky enough to see them on 95% of our trips (approximately 345 per year).
Failure to see dolphins during your excursion is not grounds for a partial or full refund. -
Is there a best time of year for dolphin watching?
No. They are present along our coast all year round. However, they are somewhat less common during the birthing season (late November to early December).
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Can we touch or swim with the dolphins?
No. First of all, for health reasons (the risk of transmitting diseases to dolphins) and for safety reasons, as they are wild animals.
In addition, Kata Mambo has signed the Charter for the Observation and Protection of Marine Mammals found along the Martinique coast: our crews are trained in respectful approaches to and observation of marine wildlife.
Metéo
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What happens in case of bad weather?
The skipper alone decides whether the excursion is feasible. If weather conditions deteriorate during the day, the skipper may decide to modify the itinerary to ensure the comfort and safety of the passengers. In this case, no refund, even partial, will be issued.


